Refund policy

Return & Refund Policy

Effective Date: July 2026

At COSMORA, every item is made especially for you once your order is placed. Because our products are made-to-order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 14 days of receiving your order.

Please include:
• Your order number
• A description of the issue
• Clear photos showing the problem

If approved, we will provide a replacement or refund at no additional cost.

Sizing

Please review our size charts carefully before placing your order. We are unable to offer refunds or exchanges for incorrect size selection.

Lost Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If additional assistance is needed, contact our support team.

Order Changes & Cancellations

Orders begin processing shortly after purchase. Once production has started, orders cannot be modified or cancelled.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Contact

For any questions regarding returns or refunds, please contact us through our Contact page.